🌿At Family Roots Nursery and Garden Center,
we value your satisfaction and want to make your shopping and gardening experience as smooth as possible. This Return Policy outlines the terms and conditions for returning products purchased from our site. By making a purchase, you agree to adhere to this policy.
What items are eligible for return?
Living products (plants) and farm products (eggs, u-pick) are not eligible for return after purchase.
Non-living products (statues, stone, seeds) must be in their original condition with all tags and packaging intact. A valid receipt for purchase must be provided.
How can I start a return?
Contact our customer support team at roots@opelikanursery.com or call 334-521-2515. You can also come to our site during normal operating hours.
How will I receive my refund?
Refunds will be issued in the same form as the original payment method. If the original payment method is unavailable, store credit may be offered.
How long does processing take?
Please allow 3-5 business days for refunds to be fully processed to your account.
How can I contact you?
Email: roots@opelikanursery.com
Phone: 334-521-2515
Hours: Mon–Sat 7 am–4 pm US Central Time
Policy Changes: We reserve the right to make changes to this Return and Refund Policy. Any changes will be posted on our website.